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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Jared Ryan Long

March 13, 2026

5  out of  5
rating by Jared Ryan Long
"Josh and everyone at the office were awesome. He called me, and I wouldn't have answered ,but it said state farm. Which helped my mother out completely after the 2011 tornado outbreak. Agents changed for my mother and things didn't work out. After bouncing around for years. Here's this fella calling, and I never answer if I don't know the person. Josh said, I just can't believe you answered. Phone work can be a lonely road. But we got to talking . Gave me multiple options. And I though ehh, I'll put a pin in that. Without going into details , my health isn't great. But he understood that. Keeps me from driving daily. Anyways , he was awesome. And we decided I'd look into it myself. A month or so goes by. He calls me back. Better rates. Sees my situation, makes adjustments. This after I had contacted many insurance agencies. Cause the coverage was just all wrong. Gets me my quotes. And it's on point. Even got my mother's car and house, with better coverage and we have an agent instead of a broker. A long story even longer. He did not bother me over and over. Kept an eye on anything he could help with. And I came outta this feeling really satisfied with cost and coverage and my agent and office. Not hard to reach. And awesome people. Josh is an excellent agent. And takes care of things to make it easier on a guy that is not tech savvy and going through some medical issues. Highly recommend from me. Long story. But he kept up without begging and disturbing my current situation. Would tell anyone to call Josh at state farm."
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Stacy Kelsay

March 10, 2026

5  out of  5
rating by Stacy Kelsay
"I have a great team of Josh and Cole from State Farm. They are professional and competent which makes my work effortless. Thanks Gentlemen for everything you do."
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cheater277

March 10, 2026

5  out of  5
rating by cheater277
"Great person to work with, highly recommend his services!!!"
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Lisa Cooper

March 5, 2026

5  out of  5
rating by Lisa Cooper
"Josh and his staff do a wonderful job of taking care of their customers. State Farm has also been excellent insurance for us on our cars and houses, and they have been very responsive when we have had to file a claim. I appreciate their helpfulness and professionalism when it comes to support their customers."
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Robert Orfield

March 4, 2026

5  out of  5
rating by Robert Orfield
"very quick in providing a quote."
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melanie eldredge

March 2, 2026

5  out of  5
rating by melanie eldredge
"Wonderful customer service!! Teresa has been so helpful!! She is the best!!"
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Tyler Stevens

December 30, 2025

5  out of  5
rating by Tyler Stevens
"Cole Smith is an incredible agent! Takes care of everything we need and is prompt on getting us information. That guy should be the face of statefarm!!"
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Brian Douglass

December 19, 2025

5  out of  5
rating by Brian Douglass
"Teresa is extremely helpful, thorough, and great at following up on things."
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Hadley Whitsell

December 16, 2025

5  out of  5
rating by Hadley Whitsell
"Josh is extremely helpful and quick to assist! They saved me TONS on my home and auto!"
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Brandy Taylor

November 3, 2025

5  out of  5
rating by Brandy Taylor
"Teresa is so wonderful and helpful! She goes out of her way to help you with your insurance needs!"
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Misty Finley

October 16, 2025

5  out of  5
rating by Misty Finley
"I recently made the switch after 17 years with my former insurance company. This team made the decision and process the best thing I've done for me and my family in years. In my many years of dealing with insurance I have never had an agent or team go above and beyond like this one has and saved us a ton of money. I've started referring other family and friends to them and they have not disappointed. You will not regret making the move to this team, I promise. I look forward to many years with the Smith team. Thank you all for everything."
We responded:
"Thank you for your kind words! We look forward to helping you with all of your insurance needs!"
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Elizabeth Gregg Lesniak

October 13, 2025

5  out of  5
rating by Elizabeth Gregg Lesniak
"Josh has been very pleasant to work with- he helped us get great home and auto coverage!"
We responded:
"Thank you Lizzy! We’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know!"
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Kaitlyn Clark

September 22, 2025

5  out of  5
rating by Kaitlyn Clark
"Josh is a wonderful insurance agent! He is professional, fast, and very kind! We are glad to have him and his team help our family!"
We responded:
"Thank you, Kaitlyn! We appreciate your review! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help!"
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Armando Garcia

August 14, 2025

2  out of  5
rating by Armando Garcia
"Very poor customer service, never answer phone calls not even for urgent stuff"
We responded:
"Hello Armando, Thank you for sharing your feedback however we cannot locate you in our book of business. We have searched all Garcia's in our book and we do not have an Armando associated with any of the households. We’re very sorry to hear that your experience elsewhere did not meet your expectations but we would kindly request that you remove this review since it has nothing to do with our office. Google reviews are very important to our office and we take our customer service very seriously. Please feel free to call our office and discuss if you'd like."
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Evan Cross

July 22, 2025

5  out of  5
rating by Evan Cross
"I called them with an hour left in the business day, the system was down but that didn’t stop Teresa from getting it done. She stayed an hour over just so I could be insured by the weekend!"
We responded:
"Thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs."
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Liane Vaughn

June 6, 2025

5  out of  5
rating by Liane Vaughn
"Josh Smith and his State Farm team do not disappoint when there is something we need. Most recently we needed to add a vehicle to our policy and within a few hours we had a fully insured vehicle and cards to go with it. We can’t ask for much better service than that! Thank you Josh and Teresa!"
We responded:
"Thank you, Liane, for your 5-star review! My State Farm team and I are happy to be your good neighbor!"
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Makisha Dollar

May 21, 2025

5  out of  5
rating by Makisha Dollar
"My agent, Teresa Wilbourn, was a joy to work with. She explained my coverages and addressed the concerns I had so well. Best experience I could’ve asked for on my auto insurance."
We responded:
"We appreciate your review! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help!"
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Monty

May 21, 2025

5  out of  5
rating by Monty
"I’ve had a great experience so far with Josh Smith State Farm! From the moment I filed my claim, Teresa and the team have been incredibly helpful, responsive, and supportive. Even though the claim process isn’t over yet, I already feel confident that I’m in good hands. They’ve answered all my questions, kept me informed, and treated me with genuine care and respect. It’s clear they prioritize their clients and go the extra mile to provide peace of mind during a stressful time. I truly appreciate their professionalism and kindness and would absolutely recommend Josh Smith State Farm to anyone looking for an insurance team that cares. Tiffany H."
We responded:
"Thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service at our State Farm office. If you ever have any questions or need assistance, we’re here to help!"
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Mary Ann Arnold

May 16, 2025

5  out of  5
rating by Mary Ann Arnold
"I would highly recommend this State Farm! Everyone is very kind! They have gone out of their way to help! Moving from another state has lots of obstacles but they were so helpful! I am very thankful for their services and friendly personal help!"
We responded:
"Thank you for your 5-star review! My State Farm team and I are happy to be your good neighbor!"
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Cassie Johnson

May 15, 2025

5  out of  5
rating by Cassie Johnson
"I had the best experience here. Teresa was so kind and helpful and made the process so quick and easy. I highly recommend this agency!"
We responded:
"We appreciate your review! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help!"
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Mac Smith

April 22, 2025

5  out of  5
rating by Mac Smith
"Cole Smith does an excellent job in getting COI sent out to various General Contractors as we need them. I appreciate the quick response in providing the information requested by our customers. Tomahawk Electric LLC"
We responded:
"Thank you Mr. Smith for your kind words. I will be sure to pass that along to Cole!"
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Caroline Tipps

March 31, 2025

5  out of  5
rating by Caroline Tipps
"Josh’s office is very efficient & Savannah was very helpful!"
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Jordan English

March 28, 2025

5  out of  5
rating by Jordan English
"Josh’s whole team is great, they are actively trying to help people the best they can & are quick to respond! Would recommend to everyone"
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Mishka Blackmon

March 26, 2025

5  out of  5
rating by Mishka Blackmon
"Savannah is honestly the best!! She is so sweet and gave me the best plan possible. Definitely recommend her for anyone out there looking!!"
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David S.

February 24, 2025

5  out of  5
rating by David S.
"Josh and Agent Team Member Teresa helped us with a billing situation involving a windshield replacement. They were able to resolve the situation quickly where we had been struggling for several days without leading to any type of resolution. Highly recommend Josh and his team."