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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Makisha Dollar

May 21, 2025

5  out of  5
rating by Makisha Dollar
"My agent, Teresa Wilbourn, was a joy to work with. She explained my coverages and addressed the concerns I had so well. Best experience I could’ve asked for on my auto insurance."
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Monty

May 21, 2025

5  out of  5
rating by Monty
"I’ve had a great experience so far with Josh Smith State Farm! From the moment I filed my claim, Teresa and the team have been incredibly helpful, responsive, and supportive. Even though the claim process isn’t over yet, I already feel confident that I’m in good hands. They’ve answered all my questions, kept me informed, and treated me with genuine care and respect. It’s clear they prioritize their clients and go the extra mile to provide peace of mind during a stressful time. I truly appreciate their professionalism and kindness and would absolutely recommend Josh Smith State Farm to anyone looking for an insurance team that cares. Tiffany H."
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Mary Ann Arnold

May 16, 2025

5  out of  5
rating by Mary Ann Arnold
"I would highly recommend this State Farm! Everyone is very kind! They have gone out of their way to help! Moving from another state has lots of obstacles but they were so helpful! I am very thankful for their services and friendly personal help!"
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Cassie Johnson

May 15, 2025

5  out of  5
rating by Cassie Johnson
"I had the best experience here. Teresa was so kind and helpful and made the process so quick and easy. I highly recommend this agency!"
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Mac Smith

April 22, 2025

5  out of  5
rating by Mac Smith
"Cole Smith does an excellent job in getting COI sent out to various General Contractors as we need them. I appreciate the quick response in providing the information requested by our customers. Tomahawk Electric LLC"
We responded:
"Thank you Mr. Smith for your kind words. I will be sure to pass that along to Cole!"
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Caroline Tipps

March 31, 2025

5  out of  5
rating by Caroline Tipps
"Josh’s office is very efficient & Savannah was very helpful!"
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Jordan English

March 28, 2025

5  out of  5
rating by Jordan English
"Josh’s whole team is great, they are actively trying to help people the best they can & are quick to respond! Would recommend to everyone"
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Mishka Blackmon

March 26, 2025

5  out of  5
rating by Mishka Blackmon
"Savannah is honestly the best!! She is so sweet and gave me the best plan possible. Definitely recommend her for anyone out there looking!!"
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David S.

February 24, 2025

5  out of  5
rating by David S.
"Josh and Agent Team Member Teresa helped us with a billing situation involving a windshield replacement. They were able to resolve the situation quickly where we had been struggling for several days without leading to any type of resolution. Highly recommend Josh and his team."
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Ryan Burdette

February 7, 2025

5  out of  5
rating by Ryan Burdette
"I highly recommend this insurance agency in North Alabama for their exceptional service and expertise. My experiences with them have been consistently positive, marked by prompt responses, personalized attention, and a deep understanding of the insurance industry. Their professional and courteous approach makes the process seamless and stress-free. I strongly encourage anyone seeking insurance services to contact them, confident that they will receive a superior and hassle-free experience."
We responded:
"We’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know!"
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Terry Breeding

February 6, 2025

5  out of  5
rating by Terry Breeding
"This team goes above and beyond to make sure you’re not overpaying. Highly recommend."
We responded:
"We appreciate your review! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help!"
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Tracy Demarzo

December 21, 2024

5  out of  5
rating by Tracy Demarzo
"Josh and his staff (Teresa specifically) have been absolutely wonderful to work with! Professional and responsive to our requests and inquiries. Highly recommend!"
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Will Guerin

March 29, 2024

5  out of  5
rating by Will Guerin
"Josh is a great to work with! He is unlike most of the agents that won’t even talk to you directly. I would highly recommend"
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CARBON-2-TURF, llc. Weed Control

March 18, 2024

5  out of  5
rating by CARBON-2-TURF, llc. Weed Control
"Great service. Great guy. Easy to work with. Couldn't ask for a more respectful and professional provider. Highly recommended!"
We responded:
"Thank you so much for your kind words! We greatly appreciate you being our customer, "
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Carrie Shelton

November 20, 2023

5  out of  5
rating by Carrie Shelton
"Everyone in the office are very helpful and wonderful!!"
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Chelsea Ray

November 1, 2023

5  out of  5
rating by Chelsea Ray
"Josh and the whole agency have been extremely welcoming and helpful. Highly recommend!"
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Pat Day

October 30, 2023

5  out of  5
rating by Pat Day
"Agents are always quick to respond and are very friendly.They are very knowlageable and always get things done right the first time. Thanks!"
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Vonda Campbell

October 30, 2023

5  out of  5
rating by Vonda Campbell
"Very efficient and friendly!"
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Caleb Durham

October 25, 2023

5  out of  5
rating by Caleb Durham
"Josh Smith state farm is by far one of the best insurance companies I've dealt with in many years. Coming from a line of work that works directly with insurance companies day in a day out, I understand the struggles of getting in touch with , and talking to a real person, with Josh Smith state farm you have a guaranteed genuine relationship with an agent who actually cares about your needs, your car, your home, your rv, etc., he cares about your life in the here and now, and your family after your gone, please tell me the last time an agent cared, or called you back from these other fly by night outfits..... I'll wait.... exactly , but I don't have those problems of waiting with Josh Smith state farm, because him and his family oriented group of Christian based co-workers will do everything in their power to get you the coverage you deserve at a price that's affordable, I know this personally from my own experience, being a fellow of a well rounded state of being ( heavy set) , I couldn't find anyone to insure me with life insurance that was actually feasible in coverage and financially made sense. But Josh did, he cared enough to beat the dirt and help, rather than ask me to pound sand, not only that , he bundled my life and my trucks ins and saved me more money than i was paying for just truck insurance!!!!!!!!!!!that's hard to find in the world of cut throat insurance companies nowadays, he sets the standard high. Thank you Josh and associates, Caleb Durham"
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Al Morris

October 24, 2023

5  out of  5
rating by Al Morris
"I was way overdue for an insurance checkup. Spent a few minutes with Josh and am saving over $3,000 a year from my former provider with increased coverage! Can't go wrong here!"
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Joseph Imhof

July 11, 2023

5  out of  5
rating by Joseph Imhof
"State Farm Agency, very service oriented !!!! Staff members are very knowledgeable and live in the area."
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Cole Martin

March 22, 2023

5  out of  5
rating by Cole Martin
"Hands down best insurance agent in town. Always available and has solutions to whatever is going on."
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Amanda Moss

October 25, 2022

5  out of  5
rating by Amanda Moss
"Josh and his team are really helpful.."
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Suzanna Short

July 5, 2022

5  out of  5
rating by Suzanna Short
"This office has great agents!"
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Justin Harrison

June 16, 2022

5  out of  5
rating by Justin Harrison
"Friendly, answers all my questions, and quick to respond!"